Chocomize

Chocomize makes custom-branded chocolate gifts for companies, including logo chocolates, event orders, onboarding kits, and client appreciation campaigns. Its buyers place large, detailed orders, so a typical inquiry covers quantity tiers, branding specs, delivery dates, and often several products.

We designed and built an automated pipeline that handles each inquiry from the moment it's submitted until a sales rep sends the reply.

Every inquiry started the same manual chain: look up the relevant products, write a tailored reply from scratch, then enter the lead in Zoho CRM. That took 30 to 45 minutes per inquiry, and responses averaged 4 to 8 hours, stretching past a day in busy periods.

During Q4, Valentine's Day, and corporate event seasons, the team fell behind, replies became inconsistent, and an estimated one in five inquiries went cold.

A Shopify form submission fires a webhook into an n8n workflow. A retrieval step pulls the relevant products, branding options, pricing tiers, and minimum order quantities, and OpenAI uses that context to draft a personalised, on-brand reply.

The workflow then creates a fully populated Zoho CRM lead with the inquiry, product context, and draft, and queues it for a rep, who reviews it, edits if needed, and sends. People stay in control, but the slow work is already done, and the pipeline treats 10 inquiries a day the same as 1,000.